Privacy Policy
1. Introduction
Collabra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://collabra.ai, web application, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the "Privacy Act") and comply with relevant international privacy laws where applicable. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
a. Business Data
Information about your organisation, such as company name, business address, contact details, and industry. This includes information provided by staff, technical teams, and accounts teams during registration and use of our services.
b. Personal Data
Information that identifies an individual within your organisation, such as names, job titles, email addresses, and phone numbers, provided by staff members and technical teams to facilitate business process automation tasks.
c. Technical Data
Information collected from technical teams during the setup and integration of our services, including system configuration, IP addresses, device information, and usage logs.
d. Financial Data
Information related to billing and payments, such as transaction details, payment methods, and billing contacts, provided by accounts teams to manage billing and payments.
e. Data From Third Parties
Information received from third-party integrations, such as OpenAI, including usage data and interaction logs, to enhance and personalise the user experience.
3. Use of Your Information
Having accurate information about you and your organisation permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:
Facilitate business process automation tasks for staff members.
Assist technical teams in setting up and configuring our services.
Manage billing and account information for accounts teams.
Personalise your experience on the Site.
Improve the Site, products, and services.
Send technical notices, updates, security alerts, and support and administrative messages.
Respond to comments, questions, and requests and provide customer service.
Communicate about products, services, offers, promotions, and events.
Monitor and analyse trends, usage, and activities in connection with the Site.
Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Collabra and others.
Link or combine with information we get from others to help understand your needs and provide better service.
Work in conjunction with OpenAI and other third-party software providers to deliver our services effectively.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
a. By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal processes, investigate or remedy potential violations of our policies, or protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
b. Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
c. Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, marketing assistance, and integration with OpenAI and other software providers. We ensure these third parties comply with our privacy standards.
d. Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
5. Security of Your Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. We employ administrative, technical, and physical security measures, including encryption and access controls. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
5. Using our website and cookies
We may collect personal information about you when you use and access the Site and use the services on the Site.
While we do not use browsing information to identify you personally, we may record certain information about your use of the Site, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your use of the Site and remember your preferences. Cookies are small files that store information on your computer or other device which you use to access the Site. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
6. Security and Location of Your Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. We employ administrative, technical, and physical security measures, including encryption and access controls.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
We may disclose your Personal Information outside Australia to suppliers located in the United States. When you provide your Personal Information to us, you consent to the disclosure of your Personal Information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that Personal Information in compliance with Privacy Act. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such Personal Information in a way that is consistent with the APPs.
7. Access to Your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Collabra will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
8. Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up-to-date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Significant changes will be communicated directly to you, such as via email. Changes to this Privacy Policy are effective when they are posted on this page.
10. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at: privacy@collabra.ai.
11. Additional Information for Australian Users
Under the Australian Privacy Principles (APPs), you have rights to access personal information that we hold about you and to seek the correction of such information. If you have any concerns about our handling of your personal information, you may contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/
12. Disclosures
Collabra's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Effective date: July 2024
